SUGP - Customer Service

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Across
  1. 1. - Maintaining an open one of these helps you appear approachable.
  2. 4. - Constructive ___ helps in continuous improvement.
  3. 6. - Maintaining appropriate ___ contact shows attentiveness.
  4. 8. - How you should always greet visitors.
  5. 9. - Offering a warm one of these sets a positive tone.
  6. 11. - Impressions are formed within the ___ few seconds of an interaction.
  7. 12. - A genuine one of these can immediately put visitors at ease.
Down
  1. 1. - Your appearance and conduct should always be this.
  2. 2. - Language that includes posture, eye contact, and gestures.
  3. 3. - Type of listening that shows you are fully engaged.
  4. 5. - Your speech should be calm and ___.
  5. 7. - Building this with visitors is essential for positive relationships.
  6. 10. - Your voice should have a friendly and welcoming one of these.
  7. 11. - Give your full ___ to the visitor to show attentiveness.