Try your best to guess

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Across
  1. 3. Who handles the chat before an agent?
  2. 4. Who gives us monthly updates about Nevada operations?
  3. 6. Who provides this option? After the payment is approved, USDT-TRC20 is sent to their personal wallet address, and then, the cryptocurrency type that you have selected is delivered to yours.
  4. 10. Where users might leave us reviews online?
  5. 12. Who from the management team approves refunds?
  6. 13. New LP name?
  7. 17. Who does the schedule?
  8. 18. Every escalation to the LP, regardless of which LP escalation it is, must be posted in the simplex_nevada channel, Which LP does this not include?
  9. 19. Where do we say Hi to the team at the beginning of the shift?
Down
  1. 1. As per the new procedure, if we are waiting for the user to respond to us, we leave those tickets on hold and add the tag _______user_response?
  2. 2. We charge 13-17% per cent of fees while purchasing on Simplex iframe and?
  3. 5. Who recently gave us a presentation about Medalia?
  4. 7. We have an event coming up on the 4th-6th of September, what event is it?
  5. 8. Where do customers review our work after we solve cases?
  6. 9. Which individual indicators are we trying to reach every month and get rewarded?
  7. 11. Who approves your holidays?
  8. 14. Which senior member is also responsible for hiring people?
  9. 15. Who is the teacher in the team?
  10. 16. User manually provided his own wallet during the transaction, which wallet type is it?
  11. 17. Julien visited us a couple of weeks ago, which support team does he belong to?