AP Triage

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Across
  1. 2. Used for pended apps for Saks, Dell, Ikea, NFL, etc.
  2. 4. Failed Innovis for clients other than Saks are emailed to _____@breadfinancial.com
  3. 5. Type of accounts opened when the customer thought they were getting a rewards account
  4. 7. The only phone number used for Innovis on F01 apps.
  5. 9. Used to interact effectively with customers
  6. 12. Delete this when account has ATO.
Down
  1. 1. Questions used before discussing account with a caller to help verify identity
  2. 3. Afterhours email address to case is _____@breadfinancial.com
  3. 6. When making financial adjustments to an account, remember to include any related ____.
  4. 8. Call the ____ line for Innovis fails on Saks applications/accounts
  5. 10. Use _______ on calls for making a stronger connection with the customer
  6. 11. When taking fraud or clearing an account, use ____ before closing the request in VCARS.