HETS - First Shift CSW 2024 Crossword

123456789101112131415
Across
  1. 1. The month fall peak begins
  2. 3. The month Spring peak begins
  3. 5. ______ questions are used to generate multiple question variations for a single question
  4. 7. where tickets for escalated issues are assigned
  5. 8. Browser extension to monitor test taking
  6. 11. when an agent is assigned a new call/chat and no contact is made by the customer.
  7. 14. call or chat when an agent and customer have made contact and shared information and the customer stops respondin
  8. 15. Group in CXG that handles complaints from Sales Reps
Down
  1. 2. asking questions to determine the cause of an issue
  2. 4. where additional resources are found in Connect
  3. 6. system used to clock in and out so you get paid
  4. 9. Microsoft messaging app HETS uses to communicate with eachother
  5. 10. The number of times an access code can be used
  6. 12. Who to call when you have equipment issues
  7. 13. When a customer takes time to give an agent a compliment