Professionalism, Communication, & Employment Strategies

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Across
  1. 4. Encourages people to work together and do their best to acheive goals
  2. 6. The person to who the sender directs a message; also called the listener
  3. 7. Concern for others, especially those who are anxious, fearful, and in pain
  4. 9. A formal complaint about a circumstance considered to be unfair or potentially harmful
  5. 12. The values, shared beliefs and attitudes, relationships, of a given group of people
  6. 14. Specific steps taken to perform a task
  7. 16. Characteristics and behaviors that enables one to do the best job possible
  8. 17. Method by which participants can check their understanding of the messages exchanged
Down
  1. 1. Rewording the sender's message in the listener's own words and asking for confirmation
  2. 2. Rules established and followed by an organization
  3. 3. Prompting the sender to either complete or add more detail to the original message
  4. 5. Negative feelings about a person because he or she belongs to a specific cultural or racial group
  5. 8. Blocks to communication
  6. 10. Bias that is unconscious and outside our immediate intentional control
  7. 11. Striving to understand another person's attitudes, feelings, and behavior.
  8. 13. Listening charcterized by focusing fully on what a speaker is saying
  9. 15. Individual's opinion of themselves