2024 Customer Service Week

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Across
  1. 2. Focus on the situation, not the ___________
  2. 4. If the caller is upset, stay _____
  3. 7. The customer is mad at the problem, not mad at ____
  4. 8. It is OK not to not have all the ___________
  5. 9. Clarify what is being _____
  6. 10. Focus on the ____
  7. 11. Actively _____
  8. 12. This action shows you are understand their feelings
  9. 14. you Don't forget to say this before you hang up
Down
  1. 1. Ask permission before you put them on _____
  2. 3. Use supportive _______
  3. 5. Be assertive but not _____
  4. 6. If you do this, you will calm down
  5. 13. Watch your _____ when speaking to customers
  6. 14. Have a _____ skin