steward

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Across
  1. 2. Managing cultural sensitivity while interacting with diverse passengers
  2. 3. Administering first aid in a medical emergency
  3. 4. Regulations regarding carrying dangerous goods on board
  4. 5. Procedures to follow during an emergency landing
  5. 6. Actions during a decompression emergency
  6. 9. Handling complaints about in-flight services
  7. 12. Assisting passengers with disabilities
  8. 15. How to handle turbulence and reassure passengers
  9. 16. Handling a passenger experiencing a panic attack during a flight
  10. 17. Inspecting and using emergency equipment like oxygen masks and life vests
Down
  1. 1. Recognizing potential security threats or suspicious behavior
  2. 2. Providing excellent customer service while maintaining safety
  3. 7. Standard pre-flight safety checks
  4. 8. Handling a difficult or unruly passenger
  5. 10. Proper procedure for evacuating an aircraft
  6. 11. Fire safety protocols on an aircraft
  7. 13. Types of fire extinguishers used on board
  8. 14. Ensure passenger safety during a flight