OTS Newsletter monthly crossword March

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Across
  1. 2. Planned deployment of new or updated IT services
  2. 5. Unplanned interruption to IT services or operations
  3. 7. Act of abstaining from food and drink during Ramadan
  4. 9. Single point of contact for IT users to report incidents or request services
  5. 10. a comprehensive suite designed for IT service management, used mainly by us as an incident manager tool.
Down
  1. 1. Christian holiday celebrating the resurrection of Jesus
  2. 3. Season of renewal and growth, often associated with March
  3. 4. Small piece of semiconductor material with integrated circuits
  4. 6. Traditional Easter symbol of new life
  5. 8. Protection of data and systems from unauthorized access