Cross Word Puzzle

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Across
  1. 2. Process of maintaining spare parts availability.
  2. 3. Excessive exhaust emissions.
  3. 8. Engages and disengages the engine from the transmission.
  4. 9. Eicher's entry in the 2-3.5 Ton segment
  5. 12. A device that increases engine power by forcing extra air into the combustion chamber.
  6. 15. Air circulation in a workspace.
  7. 16. Key factor in ensuring a positive dealership experience.
  8. 19. A liquid used in the radiator to prevent overheating
  9. 20. Following up with customers after service to ensure satisfaction
  10. 22. A critical document listing repairs performed on a vehicle.
  11. 23. The process of explaining repairs in a clear way to customers
  12. 24. The process of explaining repairs in a clear way to customers.
Down
  1. 1. A key customer service skill to handle complaints effectively
  2. 4. A complete disassembly, inspection, and reassembly of a component.
  3. 5. Charges the battery and powers electrical systems.
  4. 6. A key performance metric for measuring service efficiency.
  5. 7. Key factor in ensuring a positive dealership experience.
  6. 10. The force that helps a vehicle accelerate, measured in Nm
  7. 11. Clutch not disengaging properly.
  8. 13. A cost prediction before repair work.
  9. 14. A designated area for servicing a vehicle
  10. 16. Process of ordering and maintaining spare parts inventory.
  11. 17. Harsh noise when shifting gears.
  12. 18. Unusual engine noise due to improper combustion.
  13. 21. An audit is a systematic and independent examination of records, processes, or systems to ensure compliance with established standards, regulations, or best practices