3.03 Concept of Positive Customer Relations

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Across
  1. 3. Loyalty to a particular business
  2. 8. The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
  3. 9. All the activities a business engages in to interact with its customers
  4. 10. Focused on customer needs and wants
  5. 11. Polite behavior; good manners
  6. 12. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
Down
  1. 1. Promotion for a business provided by customers who tell others of their satisfaction with the business
  2. 2. The values and ideals that an organization encourages among its employees
  3. 4. The people (i.e., employees) who work cooperatively together to achieve business goals
  4. 5. The customer’s preference for a business; usually expressed in regular purchases from the business
  5. 6. All the opportunities that businesses have to connect with customers and reinforce their brand value
  6. 7. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction