BLUE SKY AUTO

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Across
  1. 3. an official _____ document is issued by a licensed vehicle tester that certifies a vehicle is safe to be driven on public roads. It confirms that the vehicle meets minimum safety standards at the time of inspection.
  2. 5. Customers reflect the treatment they ___
  3. 8. _____ for excellence in every task
  4. 9. Document proving car ownership
  5. 10. Comes with the main purchase, like nudgebars or sound systems
  6. 11. Treat customers how you would like to be ___
  7. 15. ______ actively, be patient, and avoid pressuring.
  8. 16. Whether a customer looks like a serious buyer or not, you never know their story. ______ Everyone with respect.
Down
  1. 1. have you ever seen two dogs ______ over a bone?
  2. 2. Dismissing ____ (like strange noises, warranty questions, or paperwork issues) shows you don’t care.
  3. 4. Key to overcoming customer frustration
  4. 6. When you call a client for the first time, you ____ Yourself.
  5. 7. Put the buyer _____.
  6. 12. In the buying Core Expectations were the model S P A C E D refers to Safety and security, Performance, Appearance, Comfort and convenience, E________ and Durability... What does the E refer to.
  7. 13. Whether it's a phone call, email, or Facebook message, people expect _____ answers. A slow reply feels like bad service—even if you're helpful later.
  8. 14. Make the experience about helping them make the _____ choice, not just closing a sale