Best Case Scenario

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Across
  1. 2. All cases should be _________ prior to the end of the workday.
  2. 5. When you call a student, they don't answer, and you are unable to leave a voicemail, what should you do?
  3. 7. Status of a case that has been completed.
  4. 10. The first field in the case should you copy your notes from activity history into if it is available?
  5. 11. When beginning work on a case, update the status to "Open: WGU Response/________"
Down
  1. 1. Should be included with any call notes or case related notes in the activity history.
  2. 3. Activity Type when student outreach isn't needed to resolve a case.
  3. 4. The second field in the case you copy your notes into (if the first is unavailable).
  4. 6. What needs to be changed prior to working on a case owned by some else?
  5. 8. Activity Subject when you make an outbound call and the student does not answer. (Outbound Call: __________)
  6. 9. Activity Subject when no student outreach is needed.