Learning on the job - Vocab

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Across
  1. 3. a close and harmonious relationship where people understand each other well
  2. 6. a collection of abilities or expertise needed to perform a specific job
  3. 8. comparing your processes or performance with industry bests or best practices
  4. 9. the ability to comprehend and interpret information or emotions
Down
  1. 1. the ability to recognize, understand, and manage your own emotions and the emotions of others
  2. 2. a process for determining the training and development needs of employees
  3. 4. the reason or reasons one has for acting or behaving in a particular way
  4. 5. a level of quality or achievement, especially one that people generally accept as normal or acceptable
  5. 7. the ability to do something successfully or efficiently