TCCL Customer Service Crossword

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Across
  1. 3. Show customers you're available. Be free of these.
  2. 4. Make ____ contact.
  3. 5. Greet customers with her signature warm welcome.
  4. 9. Maintain this kind of body language.
  5. 10. Walking customers through self-service does this for the customer.
  6. 11. Start with the warm welcome, end with this.
  7. 12. Self-service should not mean this.
Down
  1. 1. Don't wait for the customer to come to you for help.
  2. 2. The 80/20 guideline suggests 20% of our customers need more ____ from us.
  3. 6. Actively watch for customers who may need help.
  4. 7. Our customer service model.
  5. 8. Engage customers within the first 10 ____ or within 10 feet.