Customer Service

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Across
  1. 2. Expression of dissatisfaction when service does not meet expectations
  2. 7. Person who receives goods or services in a business
  3. 8. Range of different cultural, social, and personal backgrounds
  4. 9. Active process of hearing and understanding customer needs
  5. 10. Standards of service a customer believes they should receive
  6. 13. Showing consideration and valuing others regardless of differences
  7. 15. Staff working together to deliver quality service
Down
  1. 1. Beliefs, customs, and traditions of a group of people
  2. 3. Ensuring all customers feel welcome and valued regardless of differences
  3. 4. Sharing information through verbal and non-verbal methods
  4. 5. Process of solving a problem or handling a complaint
  5. 6. Assistance provided to meet the needs of a customer
  6. 11. Basic requirements that must be satisfied for customer satisfaction
  7. 12. Information from customers about their satisfaction with service
  8. 14. Ability to understand and share the feelings of another person