Front Office Department

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Across
  1. 3. Desk arranging transport, tours, and sightseeing for guests
  2. 4. Staff member who carries guest luggage and escorts them to rooms
  3. 9. Person who checks accuracy of guest accounts and night financial postings
  4. 10. Staff who arranges dining, tickets, transport, and provides local information
  5. 11. Person responsible for guest bills, folios, and payments
  6. 12. Area handling arrival, check-in, information, and departure of guests
Down
  1. 1. Section that processes booking requests for rooms
  2. 2. Desk providing welcome, special assistance, and VIP care
  3. 5. Desk providing details about hotel services, city, and handling guest mails/messages
  4. 6. Person responsible for supervising front office operations and staff
  5. 7. Operator handling calls, wake-up calls, and emergency communication
  6. 8. Main sitting and waiting area for guests in a hotel