Customer Service Week Crossword Puzzle

123456789
Across
  1. 3. Connecting with a customer's emotions to build trust in the field
  2. 7. Sharing intel without interception
  3. 8. Active participation in the mission at hand
  4. 9. Careful and persistent work to make the mission possible
Down
  1. 1. Executing your mission at top level
  2. 2. Backup for the operative in a high-stakes assignment
  3. 4. Operatives combining forces
  4. 5. Belief in your teammates under pressure
  5. 6. Following the code even when no one is watching