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Across
  1. 3. This is the type of ka$h that will last 365 days on the customer account
  2. 6. This is used to document customer feedback specific to an area of the business or our partners. Concerns help to identify trending issues and should not be used to request action.
  3. 7. this is the action we need to take if customer have more than one account in CliC
  4. 8. Activity you need to create if a part is missing from the original item and vendor can supply replacement
  5. 9. this is where we document changes we make to orders, promises we make to the customers and any business communications we want the next agent to see.
  6. 10. With this label customer can return any item on any ups/usps location to get it back to our warehouse or to the vendor
  7. 12. This is where we can place comments for the account, like permanents memos or important reminders.
Down
  1. 1. This type of correspondence shows all installments (both paid and unpaid) on a specific FlexPay order.
  2. 2. This action is used to reimburse customers for a price difference within 30 days of the purchase date.
  3. 4. Order is in shipping process and can't be cancelled.
  4. 5. Order is on extended delivery and will take up to 18 days to be fulfilled
  5. 11. Service offered to HSN customers that allows them to receive some of theirfavorite products without requiring them to re-order.