Communication and Conflict Resolution

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Across
  1. 5. A response or reaction to a message or behavior
  2. 7. The way a message sounds or is expressed
  3. 8. The process of sending and receiving messages or information
  4. 10. Communication without words
  5. 11. Communicating in a forceful way that may hurt others
  6. 12. Fully paying attention to a speaker by hearing, understanding, and responding thoughtfully
  7. 14. Showing consideration and value for others
  8. 15. Understanding and sharing another person’s feelings
Down
  1. 1. A disagreement or struggle between people with different needs, ideas, or goals
  2. 2. When a message is not understood correctly
  3. 3. Nonverbal signals like posture, gestures, and facial expressions
  4. 4. Expressing your thoughts and feelings respectfully and confidently
  5. 6. An answer to a problem
  6. 9. Avoiding expressing thoughts or feelings
  7. 13. A statement that expresses feelings without blaming others