VOCAB 3.03

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Across
  1. 5. Support/Assistance a company provides to its customers
  2. 6. taking action before a situation happens, rather than waiting and reacting afterward
  3. 9. Anyone inside the company who depends on you to get their work done
  4. 10. Support and encouragement bestowed by an individual or organization
  5. 12. strategies a company uses to build positive relationships and create loyalty among with its customers
Down
  1. 1. point of contact or interaction usually between a business and its customers.
  2. 2. Unpaid sharing of positive experiences about a brand of service by customers.
  3. 3. strategy and culture that places the customer at the center of each decision
  4. 4. customers preference of a specific brand due to personal experiences.
  5. 7. Shared values/beliefs within an organization
  6. 8. display of politeness in ones overall behavior
  7. 11. Efficient productive effort