Customers relations and service cross word puzzle

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Across
  1. 5. Any moment when a customer engages with in a brand
  2. 6. Controlling situations by causing events to happen
  3. 7. The shared value a organization runs by.
  4. 9. All events business do to interact with customers
  5. 10. When customers share their positive experience with a brand
  6. 11. The support bestowed by an organization
Down
  1. 1. The assistance provided to customers
  2. 2. Any employee within a organization that relies on their colleges work
  3. 3. The showing of politeness
  4. 4. The consistent choice between organizations consumers make
  5. 6. The efficiency of converting inputs into outputs
  6. 8. A strategy to put customers in charge