ATS Customer Service Puzzle

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Across
  1. 2. Expression of dissatisfaction
  2. 3. Understanding a customer’s feelings
  3. 5. Solving a customer’s issue
  4. 9. Exchange of information
  5. 10. Customers choosing our bank
  6. 11. Meeting customer expectations
Down
  1. 1. Staying calm in difficult situations
  2. 4. Courteous and appropriate conduct
  3. 6. Treating customers with dignity
  4. 7. Acknowledging a mistake
  5. 8. Understanding customer needs
  6. 12. Confidence customers have in the bank