Review!

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Across
  1. 5. If a customer calls in red, then fails the zip code and phone number what is the name of the questions we would ask them?
  2. 8. Using KB#22240 what type of delivery is used for one time address in ordering a debit card?
  3. 10. What is the phone number to Business banking?
  4. 13. According to SLA guide what is the processing time for statement copies that are from 2021? (How it says in SLA guide exactly)
  5. 14. If HRT cannot be performed by you because they are calling from a number not on file but they are out of footprint what verification tool can be used?
  6. 15. If a customer wants to have online access but we cannot OTP them, where do they go?
  7. 18. What company does the bank use for ordering checks?
  8. 20. Using KB #16900 as of 10/21/2025 who can order new debit cards?
  9. 22. What service for overdraft do we offer where the checking account would be covered by another account if it is over drafted?
  10. 24. What service do we provide to allow payments and purchases to be made when the available balance is not enough to pay them?
  11. 25. "My mom passed away and I need help in what to do next regarding her 5/3 accounts, can you help me?" What is the "Content Title" (exactly as it appears) that is in Contact guide where we would send her?
Down
  1. 1. On the customer profile there is a envelope with an X on it. What is this?
  2. 2. Using KB #17207 what network does 5/3 use for debit cards?
  3. 3. Using KB #12256 what do we do? Where do we send the customer if they want to send their card to a one time international address?
  4. 4. "I need a new card but I want the same card number, can you help me?" What is the maintenance called that we would do?
  5. 6. What two people (either/or) do you reach out to if an unverified caller asks for a supervisor?
  6. 7. According to SLA guide what is the processing time for an expedited delivery for a debit card? (How it says in SLA guide exactly)
  7. 9. Using KB #12256 what maintenance do we do if the card has been exposed or is out of customers possession?
  8. 11. "I need the email and fax to send my POA paperwork to, can you help me?" Where do we find this?
  9. 12. If this is present on the account HRT is not required
  10. 16. What do we click on after clicking on the account to order a new card in ACE?
  11. 17. Where do we go in KB (what is the title) to see what we can do for minor owners?
  12. 19. According to KB #12076 in "How it works", who can we NOT perform HRT for?
  13. 21. "I need to raise my debit card limit to use at Lowes, can you help me?" What do we need to do before completing the maintenance?
  14. 23. Our customers can do Zelle but if they don't have Zelle registered and they need to send money to Chase what would they do instead?