What are Soft Skills?

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Across
  1. 1. being on time
  2. 6. act of conveying a message to others
  3. 7. acquired facts & information
  4. 8. to relate to another's situation
  5. 10. saying "hello"
  6. 13. choices
  7. 14. heartfelt; wholehearted
  8. 15. the loudness of a sound
  9. 16. to restate a customer's issue for clarity
  10. 19. pleasant
  11. 20. paying attention to what one is saying
Down
  1. 2. service occupation that deals with the consumer
  2. 3. two or more people communicating are having this
  3. 4. the head of a group
  4. 5. opposite of positive
  5. 9. to turn up the corners of one's mouth
  6. 11. part of your voice that should be positive
  7. 12. to act independently
  8. 17. opposite of negative
  9. 18. example: "I am sorry."