2nd Part of may team builder

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Across
  1. 3. this is used for medicare calls only
  2. 4. no one wants one of these
  3. 5. Five RTLs do this
  4. 6. RTL teamlead
  5. 7. where we get our information
  6. 11. Sop 3.1.3
  7. 12. Enterprise case manager
  8. 13. Also a RTL teamlead
  9. 15. another way to contact the dr office for a new rx
Down
  1. 1. M617
  2. 2. Sop 2.16
  3. 8. system that we use to find order information that is not in esd
  4. 9. RTL manager
  5. 10. This should always be polite and professional
  6. 14. where you go to retrip an order