3.03 BE

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Across
  1. 2. Promotion for a business provided by customers who tell others of their satisfaction with the business
  2. 6. The people (i.e., employees) who work cooperatively together to achieve business goals
  3. 8. The customer’s preference for a business; usually expressed in regular purchases from the business
  4. 9. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  5. 10. All the opportunities that businesses have to connect with customers and reinforce their brand value
  6. 11. Loyalty to a particular business
  7. 12. Focused on customer needs and wants
Down
  1. 1. The values and ideals that an organization encourages among its employees
  2. 3. Polite behavior; good manners
  3. 4. All the activities a business engages in to interact with its customers
  4. 5. The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
  5. 7. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems