3.03 Customer Service Mindset

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Across
  1. 2. Able to accomplish a task using a minimum amount of time and effort
  2. 4. A measure of how well a business has met its customers' expectations
  3. 7. A customer's expression of dissatisfaction
  4. 9. advantage
  5. 10. The people who buy goods and services
Down
  1. 1. correct;error-free
  2. 3. The belief that providing customers with excellent service should be a business's top priority
  3. 5. Something required or essential that is lacking
  4. 6. Courteous; respectful
  5. 8. Any paid form of non-personal presentation of ideas, goods, or services