3.03 Vocabulary

1234567891011
Across
  1. 1. The values and ideals that an organization encourages among its employees
  2. 3. activities and benefits provided by the business to create goodwill and customer satisfaction
  3. 6. loyalty to a certain business
  4. 8. customers preference for a business
  5. 9. all the ways businesses connect with their customers and reinforce their brand
  6. 10. taking advantage of opportunities rather than reacting to problems
  7. 11. Promotion from satisfied customers telling others about the business
Down
  1. 1. polite behavior
  2. 2. the people (employees) who work together to achieve business goals
  3. 4. all the ways businesses interact with their customers
  4. 5. focused on the customer
  5. 7. the amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)