321 Crossword 2.0

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Across
  1. 2. Where we can find the validation matrix
  2. 4. Agreement for Online Services
  3. 5. When a customer submits an order for an existing contract
  4. 6. What we do during validation
  5. 11. What we enter into emails
  6. 13. State and Local Government
  7. 14. The top of a document
  8. 15. Exceptions or Rules that can change processes
  9. 18. When we have to show up at a certain time on certain days
  10. 19. Where the cases are located
  11. 21. Where you can see the cases assigned to you
  12. 24. What we are responsible for
Down
  1. 1. Where we search tenant emails
  2. 3. When the customer wishes to keep their contract longer
  3. 4. Where we can check the SLA on a case
  4. 7. The bottom of a document
  5. 8. Government Integrated Agreement
  6. 9. What the footer of a document shows
  7. 10. When something isn't approved
  8. 12. When the customer wishes to make changes
  9. 16. When we receive the docs only in a package
  10. 17. When we only receive docs in the case
  11. 20. When we receive physical docs and a package
  12. 22. What we are separated by
  13. 23. Escalation Process