360 Collections Crossword Puzzle

2. to Collect You should do this on every call as long as it’s not a BK, Minor, pending fraud account or positive balance
3. calls This will continue to happen with respect to Reg F and if a customer doesn’t set up payment arrangements
7. This is what you should tell the customer while happen to the account once the account charges off
10. This is an account that the customer has a minimum payment due once it goes negative
11. of Attorney This is a person we should ask the customer if they have retained if they are filing or filed Bankruptcy
13. This a person we can talk to answer any questions or concerns but can’t collect off them
14. This is the department that the customer would speak to if they want to dispute a debit card transaction
15. Four hours The account most stay positive for this timeframe in order to reset the days past due

1. a Transfer This is the option in E4A you would pick if the customer wants to make a payment from their external link on file
4. An action Capital One takes to help bring the account positive
5. Back You would put this request in if your trying to reach the escalations line but it’s closed
6. This is the profile in DM9 that your notes for the call don’t need to be noted on unless you want to note it
8. Two You would file this if the customer threatens to sue Capital One
9. Activity This department is where customers would go if they don’t recognize the account
11. to pay This should always be set on an account if the customer gives you the payment amount, payment date and method of payment
12. Warning system This is a system that the account could be reported to once it hits 56 days past due