4 Month Review

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Across
  1. 2. You should always open and close the call with ___.
  2. 3. Saying please and thank you shows good _____ ______.
  3. 5. Acknowledging the customer by name and the reason for the call is the number one way to show the customer that you are _____.
  4. 7. Your ___ at the beginning of the call will set the stage for how the call is going to go.
  5. 8. There are four pieces of information you must _____ for each customer you speak with.
Down
  1. 1. When speak to a customer, you should always avoid using this.
  2. 4. How many days does it take to break a habit or behavior
  3. 6. These should not contain any abbreviations