5 As in Hospitality

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Across
  1. 3. knowledge or perception of a situation or fact.
  2. 4. expectation or prediction.
Down
  1. 1. statement or action that shows you accept, recognize, or are grateful for something.
  2. 2. the obligation of an individual or organization to accept responsibility for their actions, explain decisions, and disclose results transparently.
  3. 3. the process of doing something, especially when dealing with a problem or difficulty: prompt action