5 Diamond Customer Service

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Across
  1. 4. The trait of understanding others' concerns.
  2. 6. Using good ________ is important. Say please and thank you often.
  3. 8. Your ________ should be clear and professional (avoid slang).
  4. 10. If we don't provide 5 Diamond Customer ________ the customer will find someone else to do so.
Down
  1. 1. A good practice is to underpromise and _______.
  2. 2. This should look professional and be appropriate for your position.
  3. 3. Be a proactive employee who ________ contact with customers instead of waiting for them.
  4. 5. What you should be ready to provide both customers and coworkers as needed.
  5. 7. You must have a good ________ of the bank's product and services in order to deliver the best service.
  6. 9. The underlying basis of your words and actions.