6.21 Top Ten Review Team 4

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Across
  1. 4. a way for us to contact our Mentors when assistance is needed
  2. 8. To help us to compare different account features and be able to relay that to our customers
  3. 9. Reference the website in assisting customers and helping
  4. 10. a place for us to reference notes and ideas from discussions and coachings
Down
  1. 1. A resource to get an in depth look at customer's account and servicing
  2. 2. another resource to help service a customer account
  3. 3. Help see what a customer sees on their screen
  4. 5. how we verify our customers
  5. 6. helps to KYC customers
  6. 7. Resource to look up answers