7NOW Definitions

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Across
  1. 3. when an agent or driver from marketplace has questions for a marketplace order or store
  2. 4. points customer inquiring about earning points through 7Now App
  3. 5. handles issues directly associated with store occurences
  4. 7. customer would like an update on the order
  5. 10. customer states an item is missing from their order
  6. 11. customer has good comments regarding the store interaction that does not relate to 7Now
Down
  1. 1. customer is contacting due to a returned order
  2. 2. when the delivery partner pays 7-eleven back for an error that occurred with a delivery order
  3. 6. customer had a poor experience with the driver and did not like the way the driver behaved or handled order
  4. 8. customer is contacting us to cancel an ordr dur to a canceled order
  5. 9. handles critical issues that require legal review or action toward our delivery partner