7p-process

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Across
  1. 2. Delivery method where the customer physically collects the item
  2. 4. The perception of how polite and competent staff are during service.
  3. 6. The process that ensures customers receive technical support or maintenance after a purchase.
  4. 9. What valuable promotion do happy customers provide through word of mouth?
Down
  1. 1. The physical or virtual place where customers may have to wait for service.
  2. 3. The salon’s success depends on ________ purchases from satisfied customers.
  3. 5. Type of parks that create immersive guest experiences with landscaping and design.
  4. 7. Faster delivery options that customers can choose for convenience.
  5. 8. Accepting credit and debit cards is an example of which process?