7th Business Communication Vocabulary

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Across
  1. 2. handwritten cursive of your first and last name, and often middle initial at the end of a letter
  2. 4. the process of understanding information within oneself
  3. 8. the greeting of a letter
  4. 10. professional communication sent from one business or organization to another or to an individual.
  5. 12. role in which the listener does not share in the responsibility nor involve himself in the communication process
  6. 13. address The recipient's address typed in the letter above the salutation.
  7. 16. any communication that must be read
  8. 17. communication using body movements, gestures, and facial expressions rather than speech
  9. 18. Obstacles that interfere with the understanding of a message
  10. 19. websites and applications that enable users to create and share content or to participate in social networking.
  11. 20. sender's address at the top of the letter one line above the date.
Down
  1. 1. the exchange of thoughts, feelings, and beliefs between two or more people to better understand the people around you
  2. 3. A process through which you send messages to and receive messages from others.
  3. 5. Empathic listening in which the listener echoes, restates, and clarifies the message
  4. 6. Upward Communication, Downward Communication, Lateral Communication, External Communication
  5. 7. a word or phrase used before the signature to indicate farewell
  6. 9. includes face-to-face discussion, telephone conversations, and formal presentations and speeches
  7. 11. The receiver's response to a message
  8. 14. Brief written messages sent from one person to another via cellular phones.
  9. 15. the paragraphs that make up the main message; request, information, action