9-25-14

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Across
  1. 1. When verifying by equipment serial number, the ___ address (Labled as CMAC on the modem) will match CSG's listed serial number.
  2. 3. What discount code must you add to the seasonal codes when discounting to the triple play seasonal plan?
  3. 6. The VIP Tool has been rename to _______ to dispatch
  4. 7. Any note that is referencing a credit, verified or courtesy, must be _______ noted.
  5. 9. _____ self install appointments are free of charge when a customer is not able to sucessfully install a new device.
  6. 10. Early Bird and Regular season ESPN GamePlan payments can be broken up into ____ installments.
Down
  1. 2. Customers in the state of __________ receive their late fee on day 48.
  2. 4. Prior to transfering to Charter _________, please provide the customer with this number prior to transfering for future reference 1-800-314-7195
  3. 5. Seniors in select areas of _______ are now eligable for discount on the Franchise Fee.
  4. 8. A ______ is generated on day 35 on a deliquent account.