911 Education

2. The time between receiving a call and the arrival of emergency services.
5. System that automatically shows the caller’s phone number and address to dispatchers.
6. System that connects a caller to a dispatcher but does not show the caller’s address automatically.
7. The company that first proposed using the numbers 911 for emergencies.
9. The first public safety professional to arrive at the scene of an emergency.
12. Added by dispatchers when a caller does not speak English.
14. Emergency medical team that provides prehospital care and ambulance transport.
16. An event requiring response by emergency personnel.
17. The local 911 call center where dispatchers receive emergency calls.
18. Government agency that helped implement the national 911 system.
20. A cellphone or similar device that can call 911 without a landline.

1. The process of receiving, processing, and dispatching emergency calls.
3. A crime that can result in fines or jail time, such as making prank 911 calls.
4. Fire trucks and related equipment used by firefighters.
8. Call A false or joke call made to 911—illegal and punishable by fines or jail time.
10. Any situation that needs immediate help from police, fire, or EMS.
11. Special equipment used so hearing- or speech-impaired callers can communicate with 911.
13. A situation that does not require immediate assistance.
15. The trained professional who receives 911 calls and sends emergency responders.
19. A police or sheriff’s department member responding to emergencies.