A little training and a little fun

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Across
  1. 1. This department handles special deliveries. (Abbreviations)
  2. 4. Another term to describe a work day
  3. 6. Program used to store coupons or upload coupons to a customer’s email.
  4. 9. Bed Bath and Beyond’s bedding brand
  5. 10. Bed Bath and Beyond’s Ceo’s last name
  6. 11. The type of carrier we normally use.
  7. 12. What was Harry Potter?
  8. 14. When a state then becomes the custodian of the funds until the customer claims it
  9. 16. A type of payment that only the customer can use.
Down
  1. 2. Website used to place orders and provide information to the customer.
  2. 3. Noe’s Favorite Color
  3. 5. You use this program to communicate with other BBB employees via chat
  4. 7. A (blank) is issued when an employee calls out or leaves early from work.
  5. 8. A stationary used when a customer receives a call believed to be from us.
  6. 13. When the system flags an order
  7. 15. People use this offer to reduce their subtotal amount