A Piece of the Puzzle

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Across
  1. 3. Regional Service Center
  2. 4. Process involving notifying the insurance company of a patients pending procedure and obtaining approval
  3. 5. Department Responsible for verifying insurance coverage and benefits
  4. 8. State funded program
  5. 10. Software program used for registering patients
  6. 12. Motor vehicle accident
  7. 13. Staff member responsible for working with patients on financial issues
  8. 18. Makes a huge impact on the hospital's bottom line
  9. 19. Software program used to obtain patient estimates
  10. 20. Federal law detailing patient's rights to how their information is used and shared
  11. 21. Form printed at the time of registration showing the patient's information
Down
  1. 1. Software program used for electronic medical records
  2. 2. Federally funded insurance program
  3. 4. Department responsible for the time of service contact with the patient
  4. 6. What we all have at the end of the day on a Monday!
  5. 7. Patient who does not have insurance coverage or the balance after insurance has paid
  6. 9. Very stressful time of month when we're trying desperately to meet all of our goals
  7. 10. Internet program used to verify eligibility
  8. 11. Money that is not collected in a timely manner
  9. 14. Customer service rules to live by
  10. 15. Amount of reimbursement a specific payer will pay for a specific procedure based on our contracted rate with them
  11. 16. Department responsible for scheduling patients
  12. 17. Clinical staff charged with reviewing clinical criteria for admission and discharge planning
  13. 20. Assists with screening patients for possible Medicaid coverage
  14. 22. What we will achieve when we all work together!