B set

1234567891011121314151617181920
Across
  1. 3. / I keep customers coming back I am part of CRM what am I
  2. 5. / What are unlimited but resources are
  3. 7. / Place where buying and selling of goods occur
  4. 9. / The art of getting things done through others
  5. 12. / Financial ratio that measures a company ability to pay short term Debts
  6. 13. / Strategy to make a product stand out from competitors
  7. 14. / The reward for risk bearing in business
  8. 16. / Assigning responsibility to subordinates
  9. 18. / Type of tax levied on goods and services
  10. 19. / General rise in the prices of goats and services
  11. 20. / I motivate employees without monetary benefits what am I
Down
  1. 1. / A market structure with many seller selling identical products
  2. 2. / Type of market where few firms dominante
  3. 4. / The asset that can be easily converted into cash
  4. 6. / Central problem of every economy
  5. 8. / The profit earned after deducting all expenses
  6. 10. / Short term finance provided by bank to firm
  7. 11. / Type of marketing that focuses on social media
  8. 15. / A group of customers with similar needs and characteristics
  9. 17. / A form of trade within the same country