A Tisket a Tasket......

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Across
  1. 4. when we miss an appointment
  2. 5. when we are late to a service (after 20 minutes)
  3. 7. when customer calls back to cancel because we are scheduled too far out
  4. 8. when we do not turn in the contract from the customer
  5. 9. when we do retain money for services at time of service
  6. 10. ahead when we do not call before service
  7. 11. way to track/followup on complaints or unhappy accounts
Down
  1. 1. customer hasn't recieved a call in 24 hours
  2. 2. customer calls in again with no call after 48 hours
  3. 3. when there is a missed followup appt
  4. 6. when there is nothing authorizing services on a ppa
  5. 9. when we do not leave service notes at the home at time of service