A2 Operations

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Across
  1. 3. People within the organization who depend on quality work done by others
  2. 4. Comparing a business against the best business in the same industry
  3. 6. An approach to quality that involves all employees
  4. 8. Relocation of a business process from one country to another
  5. 10. Factors that result in reductions in average costs
  6. 11. Location that gives best combination of qualitative and quantitative factors
  7. 12. Issues that are not measurable in numerical terms
  8. 16. Factors that cause unit costs to increase
  9. 17. Tariffs and quotas
  10. 18. Factors causing unit costs to rise as an industry expands in a region
  11. 19. Expectations of customers expressed in minimum acceptable product/service terms
  12. 21. Factors causing unit cost reductions due to industry expanding in a region
Down
  1. 1. Good/service that meets customers' expectations
  2. 2. Transferring operation that was moved overseas back to original country
  3. 5. Issues that can be measured in numerical terms
  4. 7. Checking at the end of production
  5. 9. Maximum output that can be achieved using available resources
  6. 13. Checking at each stage of production to ensure satisfaction
  7. 14. Separating one business unit from another
  8. 15. Way of thinking to ensure customer expectations are met every time
  9. 20. Areas of a business that a measured and compared with other businesses