A4

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Across
  1. 2. Activities not adding customer value should be removed from process
  2. 7. External factor representing conditions affecting process outcomes
  3. 9. Diagram showing excessive movement and inefficiencies across environment
  4. 10. Measurement describing how frequently problem occurs within system
Down
  1. 1. Factor assessing seriousness of consequences when failure happens
  2. 3. Problem location within fishbone diagram at head section
  3. 4. Factor evaluating likelihood issue can be detected before impact
  4. 5. Tool managing workflow visually using columns and task movement
  5. 6. Technique asking repeated why questions to uncover underlying issues
  6. 8. Tracking system where small improvement ideas become actionable outcomes