A6

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Across
  1. 2. Tool identifying most impactful causes using eighty twenty principle
  2. 5. Process diagram assigning responsibility across roles and functions
  3. 9. Concept preventing mistakes by designing error proof processes
  4. 10. Questions encouraging discussion beyond simple yes or no answers
Down
  1. 1. Diagram mapping actual movement paths to reveal inefficiencies
  2. 3. Method asking repeated why questions to uncover true root cause
  3. 4. Visual workflow tool using boards to manage task progression
  4. 6. System capturing improvement ideas and tracking them through completion
  5. 7. Activities customers do not value should be removed from process
  6. 8. Method focusing on efficiency by eliminating unnecessary process steps