A9

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Across
  1. 2. Technique uncovering deeper issues through repeated why questioning
  2. 4. Cause and effect diagram shaped like fish skeleton structure
  3. 6. Outcome or problem positioned at head of fishbone diagram
  4. 7. External condition affecting process performance and outcomes
  5. 9. System storing improvement ideas from identification to completion
  6. 10. Ability to identify issue before it impacts customer
Down
  1. 1. Error proofing concept preventing mistakes before they occur
  2. 3. Diagram revealing inefficiencies by tracing real movement paths
  3. 5. Measurement of how serious problem consequences may become
  4. 8. Measurement of how often issue happens within system