A.a CDS Crossward Puzzle

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Across
  1. 1. value chain activities taken o deliver services
  2. 7. working with others to achieve common goals
  3. 8. network of organization
  4. 9. journey end to end user experience
Down
  1. 1. leadership focused on supporting people
  2. 2. establish, improve the service relationship
  3. 3. a measurement that is reported
  4. 4. value chain activity associated with shared vision
  5. 5. move activities closer to the work
  6. 6. working with others to achieve your own goals