AB Force Crossword Puzzle

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Across
  1. 3. This function in a case is used to push a case from one individual to another, such as your Account Services Specialist or your manager
  2. 5. This is used to submit a request to our Customer Platform Support teams
  3. 6. This section will show the status of a customer's delivery
  4. 8. This function is used to "tag" someone within a case to get their attention
  5. 11. This tab in the customer's account shows all of the cases created from interactions with AXLs, Customer Service, etc
  6. 12. This is where you would see any cases that are currently pending in your name as the case owner
  7. 14. This tab in a customer's profile will show the AB contacts/representatives for an account
  8. 15. This tab within a case is used to send communication to a customer
  9. 17. This is the button you'd click to add a person from an account into a customer's profile who is not currently in AB Force
  10. 20. This is where you can upload documents within a case, such as an excel or signed document
  11. 21. This is the button you'd click on to submit a case to the PRxO Generics Team, Contracts Team, Finance Team and/or Customer Integration and Data Management team
  12. 22. This dropdown selection is driven by the case type and provides more detail on the customer's request
  13. 23. This is the status of a customer's case when it has been fully resolved
  14. 24. This section of a case shows who is currently has possession of it
  15. 26. This is the button you'd click to link a contact to more than one account
Down
  1. 1. Examples of this include wholesale distribution, specialty distribution, physician distribution and oncology practice distribution
  2. 2. This dropdown selection when creating a case represents the topic of the request
  3. 4. This tab in a customer's account shows the different levels or "chains of command" that they belong to
  4. 5. This tab within a customer's profile will show you the contact names, phone numbers and emails for representatives at that account
  5. 7. This tab will show you various pieces of info on a customer's account, including (but not limited to) their servicing DC, Account Summary, Hierarchy Information, Customer Profile and Provider IDs
  6. 9. This bar will let you search for a customer's account, cases, knowledge articles and any other info within AB Force
  7. 10. 100151761 would be an example of a customer's __________ __________
  8. 13. When you create any type of request within Force for your customer, you'll provide this to them as proof/reference of it being submitted
  9. 16. This is where you would see a list of cases that you'd created, but are currently in another person's name or queue (such as Customer Service)
  10. 18. This is a pop up that will provide important information from management
  11. 19. This is the platform AXLs (and other teams) use to document communications and requests from customers
  12. 25. This section of AB Force serves as a repository for articles on processes, products, customer profiles and other valuable information
  13. 27. This is the name of the profile/access you have within AB Force