ABC's of Email Success

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Across
  1. 3. Use this when referring to policy or product info.
  2. 10. "What I can do is..."
  3. 14. It's what the B stands for, the first half.
  4. 15. It's what the B stands for, the second half.
  5. 16. It's what you do when you provide steps to resolve their concern.
  6. 17. Reading these in RNT and CST will help you understand your customer better.
Down
  1. 1. It's what the A stands for.
  2. 2. Do this for grammar, spelling, and clarity.
  3. 4. Five-word greeting when Acknowledging the customer.
  4. 5. It's what the C stands for.
  5. 6. How you sign-off, not Sincerely.
  6. 7. Insert the bitly to this in your email before providing troubleshooting steps.
  7. 8. Include one of these solutions to promote one-touch resolution.
  8. 9. Two-word greeting when Acknowledging the customer.
  9. 11. This kind of statements helps you connect with the customer.
  10. 12. Ask customers to do this if solutions worked.
  11. 13. Do this to ensure you understand the customer's concern.